Here you can get further information on our hotel!
Included in our price:
- rooms in different categories with bathroom (bath tub or shower and toilet) with balcony in most instances
- generous breakfast buffet
- telephone, radio, flat TV and safe
- use of wellness area
- cosy bathrobes
- free WiFi Internet access
- ski run leading directly to our hotel
The following services are charged extra:
- garage parking spaces for €8 per vehicle and day
- visitor’s tax of € 2.50 per person and day
- short stay charge up to 4 days of €10 per person and day
- single room supplement €10 to €15 per person and day
Discounts for children if accompanied by two full-paying adults:
- 0 – 4 years 80 % of the room price
- 5 – 9 years 50 % of the room price
- 10 – 14 years 25 % of the room price
- 15 – 99 years 15 % of the room price
Booking and payment information:
Payment:
We prefer payment in cash or via bank card, but we also accept credit cards (Visa and Mastercard).
Deposit:
For a binding reservation, we allow ourselves to request a deposit of €600 after booking.
Arrival and departure:
Our hotel rooms are available from 14 p.m. on the day of arrival and must be vacated by 11 a.m. on the day of departure. On arrival after 16 p.m. we ask for telephone notification. We ask for your understanding for the fact that we have to charge the full price regardless of delayed arrivals and departures.
Bank information:
Volksbank Ischgl, Hotel Schlosshof, account nr. 00520042220, bank code 458
BIC (Swift Code): VBOEATWWLAN, IBAN: AT324585000520042220
Cancellation:
Cancellations are only valid in writing!
- Up to 3 months before the start of the holiday: free of charge
- Up to 1 month before the day of arrival: 40% of the total package price
- Up to 1 week before the day of arrival: 70% of the total package price
- In the final week before the day of arrival: 90% of the total package price
Travel cancellation insurance:
We recommend our guests to get a private travel insurance cancellation when making a binding reservation.
With an insurance you can make sure that all expenses resulting from a cancellation due to accident, illness or death of the person insured as well as close family members before or during the stay are covered. Further information can be found on the website of the European Travel insurance company.
Terms of business:
The general conditions of the Austrian Hotel Contract (AGBH) are applied. Court of jurisdiction is Landeck (A-6500). Subject to price alterations and misprints.
